What do I do if I have questions I'd like answered before I make a booking?
If you have questions for the host, you are welcome to Contact Us
When will I receive the host's complete contact and address details?
Once we have confirmed your payment details, we will reserve the total booking cost in your account. Once this has been completed, you will receive your host's complete address.
When will my credit card, bank account etc. be charged for my booking?
The total of your booking will be reserved in your bank account or Paypal account immediately after you have made the booking request. The amount will only be deducted from your account if the host accepts your request.
Can I change my mind after making a booking?
If you cannot commit to a booking request, or even a booking that has already been confirmed, please Contact Us
. See our Cancellation Policy
How long does it usually take to receive an acceptance or a refusal from a host?
We have a policy that requires our hosts to respond to booking requests within 24 hours, although almost all of our hosts respond a lot sooner than this. If a host does not respond within 24 hours, we automatically cancel any booking requests and will assist you in finding an alternative accommodation.
Do I have to pay a cleaning fee?
Some hosts charge a cleaning fee, which will be added to your total booking price on the payment page.
What happens after I choose 'Request Booking'?
The host will be notified about your booking request and once they have either accepted or refused your booking, you will receive further instructions from us.